What models of cell phones is this magsafe power bank compatible with?

Magnetic wireless charging is compatible with iPhone 12–17 series. Other devices can charge via USB-C.

Can my phone still be magnetically charged normally with a case on it?

Only magnetic phone cases can be used for wireless magnetic charging, and the thickness of the phone case cannot exceed 2mm. It's NOT compatible with non-magnetic cases, such as the OtterBox Defender case.

Is it normal for my phone or power bank to get warm while charging?

Yes. Some heat may be generated during charging or recharging due to power transfer. This is normal. Using your phone while charging or a case thicker than 2mm may increase heat. If the device becomes too warm, allow it to cool before continuing.

Why is my power bank providing fewer charges than expected?

Due to a 30%–40% capacity loss during conversion and wireless charging, a fully charged W5 Power Bank typically provides about 3,000–3,500mAh of usable power. Actual performance may vary by device and usage.

Why is my phone charging slower than expected?

Wireless charging speed can be affected by your phone case, device temperature, and usage during charging. For best results, remove the case and avoid heavy use while charging.

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